Company Policy 

                                                       1. Purpose              

To outline the standards and procedures that ensure quality service, safety, and professionalism in all aspects of our operations.

                                          2. Customer Service Policy

- Commitment to Excellence: We strive to provide exceptional service to all customers. Every employee must treat customers with respect, listen to their needs, and respond promptly to inquiries.

- Satisfaction Guarantee: We guarantee customer satisfaction on all repairs and installations. If a customer is not satisfied, we will address their concerns promptly and fairly.

- Clear Communication: All services will be explained clearly, including pricing, processes, and expected outcomes, ensuring customers have all the information they need.

                                                  3. Safety Policy

- Workplace Safety: All employees must adhere to safety protocols to minimize risks. This includes wearing appropriate personal protective equipment (PPE) and following safe handling procedures for glass and tools.

- Vehicle Safety: Company vehicles must be maintained in safe operating condition, and employees must follow traffic laws and company driving policies at all times.

                                           4. Quality Assurance Policy

- Standards Compliance: All work must comply with industry standards and regulations. Employees are responsible for staying updated on best practices and technological advancements in Autoglass services.

- Inspection Procedures: Every installation and repair must undergo a thorough inspection to ensure quality and safety before completion.

                                           5. Employee Conduct Policy

- Professionalism: Employees are expected to maintain a professional demeanor at all times, representing the company positively both in the workplace and in the community.

- Training and Development: Ongoing training will be provided to enhance skills and knowledge related to AutoGlass services. Employees are encouraged to pursue certifications and continuous improvement.

- Equal Opportunity: The company is committed to providing a work environment free from discrimination and harassment. All employees are to treat each other with respect and professionalism.

                                   6. Environmental Responsibility Policy

- Sustainable Practices: We strive to minimize waste and use environmentally friendly materials wherever possible. Employees should follow recycling protocols and report any waste management issues.